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Settings - how to customise your updates, notifications and touchpoints

Settings is where you control what you hear from Ulobby, and when. You can tailor which updates you receive for your issues and which notifications you want by email. It only takes a few minutes to set up, and you can always go back and adjust.

Written by Mariann Malchau Olsen
Updated today

HOW TO DO IT - STEP BY STEP

Issue Updates

  1. Go to Settings in the bottom of the left navigation.

  2. You are now on the Updates tab. Here you can see all your issues listed individually.

  3. Use the top toggle "Updates for all issues" to turn all updates on or off at once.

  4. For each individual issue, you can toggle updates on or off using the toggle on the far left next to the issue name.

  5. Under each issue, you can choose which content types you want to receive updates for - for example parliament questions, local authorities, facebook, hearings, and more. Toggle the relevant types on or off using the individual switches.

  6. You can also adjust how often you want to receive updates for an issue using the dropdown menu on the right.

  7. If you want to consolidate updates from multiple issues into one email, click "+ Add combined email" in the top right. You can then edit the combined email and choose which issues, stakeholder groups, and content types it should cover.

Notifications

  1. Click the Notifications tab at the top.

  2. Use the top toggle "Receive notifications" to turn all notifications on or off.

  3. Under "General", you can control whether notifications are sent to your email.

  4. Under "Notifications", you can choose to be alerted when your organisation is mentioned in a parliamentary question, and when stakeholders in your groups change their bio on X.

  5. Under "Touchpoints", you can manage notifications related to touchpoints - including confirmation when a touchpoint is created via email, notification about missing data, and weekly and monthly reports on your organisation's touchpoints.

  6. You can also set up notifications for touchpoints with specific tags - scroll down on the page to find this option.

  7. Lastly, you can control notification settings for tasks created in Ulobby.

Touchpoints

  1. Click the Touchpoints tab at the top.

  2. Here you can enable automatic creation of touchpoints based on interactions on X and Mastodon.

  3. Turn on "Create X-touchpoints automatically" if you want touchpoints to be created automatically when there is an interaction between you and a stakeholder in your Shared group.

GOOD TO KNOW

  • If you only want content from the stakeholder group related to an issue, you can choose this option next to the issue name, if a stakeholder group is attached to the issue.

  • The combined email consolidates updates from multiple issues or stakeholder groups into one daily email - useful if you follow many issues and want to limit the number of emails you receive.

  • Bio change notifications on X only apply to stakeholders in groups you have created yourself (Private) or share with colleagues (Shared) - not all stakeholders in the platform.

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