Few things can bottleneck your workflow quite like a glitch in the software you’re using.

Whether the entire application is down, you’re unexpectedly locked out of your account, or the specific feature you need to use isn’t responding, SaaS applications aren’t perfect. Because of this, it’s so important you have a clear understanding of the support model your tools offer.

Users of Ulobby benefit from comprehensive vendor support from the team, no matter what question they have or what issues arise. From having their own account executive, customer success manager, and implementation specialist.

Best of all, customers won’t have to pay extra for top-notch support, as dedicated support is all part of the Ulobby experience.

When you sign up for Ulobby, one of the first ways a customer receives support is through the implementation process.

Our team walks customers through the step-by-step timeline that not only outlines when check-in calls will take place but also when various integrations are being set up for you in the backend.

Customers are always fully looped in regarding configurations, integrations, departmental setups, data entry, and more.

There’s also a date scheduled for a comprehensive training session so customers can see exactly how to use each dashboard and feature. Once the onboarding process is complete, a customer success rep is assigned to each customer to ensure ongoing success as they use Ulobby.

One of the biggest values Ulobby offers customers in regards to a SaaS support model is our concierge service. Depending on the plan customers signed up for, they enjoy the benefit of our data experts entering in details regarding their policy issues

This not only frees up a ton of time for our customers, but it also ensures minimal errors and that every last detail that’s needed to get the most out of Ulobby is in the system from day one.

If you’re looking for advice and answers from subject matter experts regarding product features, integrations, and workspace settings, you have come to the right place. This article is part of the Ulobby Help Center. Customers a central respository where you can easily search through step-by-step guides written by the Ulobby team with helpful instructions and screenshots.

When customers are unsure how to change their privacy settings, invite team members to a workspace, or set up for compliance, they can receive straightforward answers in just a few clicks.

Note that most of the articles in the help center is restricted to users so you will have to login to read them: https://ulobby.app/helpcenter

When it comes to a comprehensive SaaS support model, Ulobby has got our customers covered. No matter what our customers need, or questions that may arise, an expert is available to provide answers, troubleshoot a glitch, or walk them through using a dashboard. All without having to pay extra.